As the 24 November 2024 deadline approaches, Eskom urges prepaid electricity customers to ensure their meters are recoded to Key Revision Number (KRN) 2. Without this update, millions of meters won’t accept new tokens, leaving users unable to top up electricity after their current credit runs out. This critical recoding, mandated by the Standard Transfer Specification Association (STSA), applies to approximately 6.9 million meters in Eskom-supplied areas.

Why the Update Matters

This recoding requirement addresses a built-in expiry of Token Identifiers (TID), which prevents token reuse by assigning each token a unique code set to expire in 2024. Meters still using KRN 1 will cease to accept tokens, effectively cutting off electricity access once current credits are depleted.

How to Check Your Meter

Eskom has streamlined the process to make it quick and easy for most users. Here’s what to do:

• Check Your KRN Status: Enter 1844 6744 0738 4377 2416 on your meter’s keypad. If the display shows KRN 2, your meter is updated. If it shows KRN 1, your meter requires recoding.

How to Update Your Meter

• Purchase Credit and Enter Codes: Get a credit token from an authorized vendor, who will provide two 20-digit codes for the update. Enter these codes on your meter to complete the transition.

Need Assistance? Eskom’s Support is Here to Help

For customers needing help, Eskom offers multiple support channels:

• Call Centre: 0860 037 566

• Provincial Contacts:

  • Northern Cape: Zandisile Nangu - 082 926 4058

  • Eastern Cape: Kanyisa Mtyalela - 083 681 9161

  • Free State: Eugene Myburgh - 072 610 2797

  • Gauteng: Solly Matebula - 082 579 4334

  • KwaZulu Natal: Helmut Oellermann - 082 572 7931

  • Western Cape: David Ockhuis - 083 326 1887

  • Limpopo: Tendani Moloto - 083 656 1408

  • North-West: Ntidiseng Makgamatha - 082 937 6302

  • Mpumalanga: Jonathan Baloi - 083 721 3842

For quick service, Eskom also offers Alfred, an online chatbot at https://alfred.eskom.co.za/chatroom, providing instant assistance with KRN-related queries.

No Cost for the Update

Eskom reassures customers that recoding is free of charge. Customers should report any attempts by third parties to charge for the update to the South African Police or Eskom’s contact center at 08600 37566. Eskom staff will not charge for this service or perform updates at customers’ homes.

As Eskom and the STSA push toward a smooth transition to KRN2, these steps will help ensure continuous electricity access for prepaid users across South Africa.

#TheGoToGuy #potchefstroom #potchgazette #stroomstories #TIDrollover #eskomupdate