Success is not a one-time event. It’s not a lottery ticket that you win once and remain a winner forever. It is a set of habits that you practice every day. Some people think that successful business owners are harsh bosses who demand the impossible from their employees. But if you could really get inside their minds, you would see something different: a clear set of habits and processes that work repeatedly.
People who read my books understand this. They see the bigger picture – a system where every step has a purpose. Successful leaders teach their employees how to sharpen their skills and make decisions that lead to long-term wins. They build habits that make success a predictable outcome.
You Can’t Control People, But You Can Control Processes
A wise person once said: “You can’t control people, but you can control your processes.” This is one of those truths that can make or break a business. You can’t force people to work hard, be on time, or be passionate about their jobs. But you can create a process that motivates people, provides direction, and simplifies what needs to be done.
A great example is sales. Many people think they don’t have a sales process – but if you have ever won a client, then you do. It just might not be formalized or standardized. If you follow a strong process, you can achieve repeatable results. This applies to service delivery, time management, and even where you place your coffee mug.
When everyone on your team buys into a standardized process, something almost magical happens: Work flows faster. People understand what is expected of them. Problems decrease, and you get things done without chaos.
Success is Slow, Not a Quick Win
One of my favorite sales methods is a slow process. No quick pitches or instant quotes. The reason is simple: If you bring up money too soon, that’s all the client will see.
The process works like this:
Listen first: Don’t give prices or solutions – just listen to the client’s challenges.
Give feedback: Discuss what you’ve heard and help the client create a vision for their needs.
Prepare a plan: Outline a possible path forward without immediately talking about money.
Present a proposal: Only now do you show the price and explain how your service or product is a solution.
When I follow this method, I often win the contract. But if I rush the process, I almost always lose the client. This proves that success is a series of small, repeated actions – not a one-time brilliant move.
Learn From Your Mistakes – But Only If You Follow Your Processes
One of the worst hiring decisions I ever made was when I ignored my own hiring process. I hired a friend of a friend without following my usual procedures. It was a disaster. That person was not just unproductive – they were an absolute nightmare.
This experience only reinforced my belief: My process works. I didn’t fail because the method was flawed – I failed because I bypassed my method.
So, what’s the lesson? If you have a working process, follow it. Don’t skip it just because a situation seems exceptional. Success is the result of consistent, reliable processes.
Make Success a Habit
Success is not a guessing game or pure luck. It is the result of a series of decisions that become part of your daily habits. When you repeatedly do certain things right – whether it’s planning, client engagement, time management, or team leadership – success starts to happen automatically.
People who win regularly don’t just have a talent for success. They have a success process. They follow it, improve it, and stick to it – no matter what. And that, my friend, is why success is not a random event – it is a habit.
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