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Blog and News Post The Go-To Guy

Writer's pictureThe Guy

Tools for Business: Online Store Best Practices and Tips

Updated: Jan 11, 2023

To maximise sales for your online store, there are several best practices and tips that you can follow.

Some of these include:


  • Optimise your website for search engines: Make sure to include relevant keywords in your website's content and meta tags, and to optimise your website's images and other media for search engines, to improve its visibility and ranking in search results.

  • Offer competitive prices: Research your competitors' prices and offer competitive prices for your products to attract potential customers.

  • Provide detailed product information: Include detailed descriptions, specifications, and high-quality images for each of your products to help potential customers make informed purchasing decisions.

  • Offer a wide range of payment options: Provide a variety of payment options, such as credit card, debit card, and online payment services, to make it easy for potential customers to purchase from your store.

  • Provide excellent customer service: Respond promptly to customer inquiries and concerns, and offer helpful and personalised assistance to help customers make purchasing decisions.

  • Offer free shipping: Consider offering free shipping for orders over a certain amount, or for certain products, to attract potential customers and encourage them to make purchases.

  • Implement a loyalty program: Offer rewards or incentives, such as discounts or free products, to customers who make multiple purchases or who refer new customers to your store.

  • Provide easy returns and exchanges: Offer a simple and hassle-free returns and exchanges policy to provide peace of mind to potential customers and to encourage them to make purchases.

  • Include customer reviews: Display customer reviews and ratings on your website to provide social proof and to help potential customers make purchasing decisions.

  • Use email marketing: Use email marketing to promote your products and offers to potential customers and to keep them informed about new products and events.

  • Offer special deals and promotions: Use special deals and promotions, such as discounts or free gifts, to attract potential customers and encourage them to make purchases.

  • Use social media to promote your store: Use social media to promote your products and offers to potential customers and to interact with them in real-time.

  • Use retargeting advertising: Use retargeting advertising to display ads for your products to potential customers who have visited your website in the past, to encourage them to make purchases.

  • Offer live chat support: Provide live chat support on your website to offer personalised assistance and to help potential customers make purchasing decisions.

  • Optimise your website for mobile devices: Ensure that your website is mobile-friendly and responsive, so that it can be easily accessed and navigated on any device.

  • Use video marketing: Use video marketing to promote your products and to showcase their features and benefits to potential customers.

  • Offer gift cards: Offer gift cards for your store, which can be purchased by customers and given to others as gifts, to increase sales and reach new customers.

  • Use influencer marketing: Partner with influencers in your industry to promote your products and to reach a wider audience.

  • Use customer data to personalise offers: Use customer data, such as purchase history and browsing behaviour, to personalise offers and recommendations for potential customers.

  • Use a CRM system: Use a customer relationship management (CRM) system to track customer interactions and to identify opportunities

  • Offer a subscription service: Consider offering a subscription service, such as a monthly or quarterly delivery of products, to attract and retain customers.

  • Use Google Shopping: Use Google Shopping to display your products in Google search results and to reach potential customers who are actively searching for products like yours.

  • Use Pinterest: Use Pinterest to promote your products and to reach potential customers who are interested in your product categories.

  • Use Facebook Marketplace: Use Facebook Marketplace to display your products to potential customers who are browsing for products on Facebook.

  • Use Instagram Shopping: Use Instagram Shopping to tag your products in your Instagram posts and to allow potential customers to make purchases directly from your Instagram account.

  • Use Google Customer Reviews: Use Google Customer Reviews to collect customer reviews and ratings for your store, and to display these reviews on your website and in Google search results.

  • Use chatbots: Use chatbots on your website to provide personalised assistance and to help potential customers make purchasing decisions.

  • Use Pinterest advertising: Use Pinterest advertising to promote your products to potential customers who are interested in your product categories.

  • Use Facebook advertising: Use Facebook advertising to promote your products to potential customers who are interested in your product categories or who have visited your website in the past.

  • Use Google Ads: Use Google Ads to display your products in Google search results and to reach potential customers who are actively searching for products like yours.

Let us know about any ideas you have that may improve online sales and that you wish to share with other business owners having online stores.


We hope these ideas provide you with value to generate more customers for your business, and feel free to get in touch via WhatsApp or Email us at theguy@thegotoguy.co.za if you have any questions or need further guidance.


You can also join our Business Club, where we share exclusive content with our members, simply click here to complete the quick joining form.


To see more business tips and tools vist our main blog page

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